1.

New customers may need to wait two hours before this feature becomes available.

2.

Do not enter your email address as your username. (Example: If your email address is customer@WDEx.net then your username is "customer")

3.

Make sure your username is in lowercase letters.

4.

Make sure your password is correct. Most customer passwords are in lowercase letters.

5.

If you are unable to login please contact VCI customer support.